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AI automation for food production & fresh food logistics
Offers, inquiries, scheduling, internal communication, documentation, and follow-up all happen simultaneously. While employees should be working with customers, they spend a large portion of their time organizing, searching, forwarding, and monitoring.
For companies in
- Food production
- Food logistics
- Wholesale
- Processing
Solution phase 1
Orders, quantities & flow of goods
In food production and fresh food logistics, orders, raw materials, production quantities, stock levels and short shelf lives must be constantly coordinated.
We help to better structure order and planning data, to make risks visible earlier, and to manage the flow of goods more efficiently between purchasing, production, warehousing, and sales.
In food production, wholesale and fresh food logistics, orders often come in via email, PDF, telephone, Excel or customer portals.
If quantities, delivery dates, article numbers, special requests or availability have to be checked manually, queries, delays and errors arise in order processing.
We automate the capture, structuring, and preliminary review of customer orders and inquiries.
This allows order data to be transferred more quickly into existing merchandise management, ERP or planning systems, missing information to be identified and internal follow-up processes to be started more efficiently.
For meat, fish and dairy products, order quantities, raw material availability, production capacities and short shelf lives must be constantly coordinated.
Often, relevant information is scattered across different systems, tables, or departments, preventing planning, purchasing, production, and sales from reacting quickly enough to changes.
We structure order, sales, inventory, raw material and production data in such a way that quantity planning and demand forecasts can be better prepared.
This allows for more informed coordination of production decisions, delivery quantities and capacities, and enables earlier identification of operational bottlenecks.
In fresh food logistics and food processing, incorrect quantity planning, fluctuating demand, short shelf life and unclear product availability quickly lead to spoilage, overproduction or shortages.
These problems often only become apparent when goods have already been produced, stored, or can no longer be sold in time.
We combine relevant data from orders, warehouse, production, expiration dates, sales trends and delivery planning to identify risks of spoilage, overproduction and shortages earlier.
This creates a better basis for decision-making in production, purchasing, warehousing and sales, before operational problems become costly.
Solution phase 2
Quality, cold chain & documentation
For meat, fish and dairy products, quality, temperature control, traceability and documentation are particularly crucial.
We help to make cold chain information, complaints, deviations and control documents more usable, so that quality assurance, audits and customer communication become faster and more transparent.
In fresh food logistics, food wholesale and processing, temperature data is constantly generated from cold storage rooms, vehicles, sensors and monitoring systems.
Often this data is recorded, but not sufficiently linked to deliveries, batches, customer orders or quality deviations.
We structure cold chain and temperature data to make it more usable for quality assurance, complaints, proof of delivery and operational decisions.
This allows deviations to be detected more quickly, relevant information to be automatically assigned, and evidence to be prepared more easily.
Complaints and quality deviations often come in via email, photos, PDFs, telephone notes or internal messages.
If this information has to be collected, evaluated and forwarded manually, root cause analysis, customer communication and internal corrective actions will be delayed.
We automate the recording, structuring and assignment of complaints, deviations and quality reports.
This allows relevant data from customer communication, batch information, delivery data and documents to be combined more quickly and passed on to quality assurance, warehousing, production or sales.
In food production and fresh food logistics, hygiene protocols, test reports, goods receipt data, supplier certificates and audit documents must be readily available at all times.
Often these documents are scattered across folders, emails, PDFs, QMS systems or local storage and must be manually gathered for audits or internal controls.
We organize and link relevant control, hygiene and audit documents from various sources.
This allows evidence to be found more quickly, audit processes to be better prepared, and internal and external controls to be supported more efficiently.
Solution phase 3
Fresh food logistics & operational communication
In fresh food logistics, deliveries, availability, customer information, warehouse movements and production changes must be quickly coordinated between several teams.
We help to structure operational information from warehousing, production, transport and customer service more centrally, so that disruptions are reported faster, queries are reduced and decisions are better coordinated.
For fresh products, temperature deviations, delivery delays, etc. can have a direct impact on customers, storage, sales and quality assurance.
If such incidents are not detected quickly enough and passed on to the right people, unnecessary inquiries, delays and quality risks arise.
We automate the recording, prioritization and forwarding of incidents related to the cold chain, delivery, storage and product availability.
This allows relevant teams to be informed more quickly, responsibilities to be assigned more clearly, and customer communication and internal coordination to be prepared more efficiently.
In food production, wholesale and fresh food logistics, information often flows in parallel via email, telephone, ERP, warehouse, production, sales and customer service.
As a result, important changes to orders, availability, delivery times or production status are easily lost or have to be manually communicated multiple times.
We structure operational communication between customer service, warehouse, production and sales, and connect relevant information from existing systems.
This results in clearer information flows, fewer duplicate queries, and faster coordination regarding orders, deliveries, availability, and short-term changes.
Delivery planning, tour information, delivery windows, customer priorities and short-term changes are often located in TMS, ERP, emails or coordination between planning, warehouse and sales.
If this information cannot be used centrally, delivery status, customer inquiries, and operational decisions become unnecessarily slow.
We process delivery, tour and status information from existing systems so that it is available more quickly for customer service, warehousing, sales and scheduling.
This allows for more efficient answers to queries, better coordination of changes, and more transparent management of fresh food logistics processes.
Suitable services fromour core areas
Many processes in food production, wholesale and fresh food logistics fail not due to a lack of main systems, but due to manual handovers between email, ERP, inventory management, warehouse, quality assurance and customer service.
Our automation services help to better structure, connect, and make usable for decision-making orders, documents, cold chain information, complaints, planning data, and operational communication.