Trade & Wholesale
Understanding trade meansUnderstanding processes
In retail, problems rarely arise from a single major error, but rather from many small manual steps: orders, deliveries, inquiries, and coordination. Information is often not available where it is needed.
Simplico 's automation solutions connect the flow of goods, communication, and analysis. This makes processes faster, more transparent, and significantly more stable—allowing businesses to operate more predictably and sustainably.
Problems in the trade sector that are worth solving.
Our solutions for retail & wholesale
Processing incoming goods
Delivery notes, shipping notifications, and emails are automatically recognized and assigned to the correct orders. Inventory movements are recorded, and information is immediately available in the office, the ERP system, and for sales.
This ensures that warehouse, purchasing and sales always work with the same up-to-date data — without queries or duplicate entries.
Preparing orders
Based on sales figures, minimum stock levels, and open orders, order proposals are automatically generated. Employees no longer need to calculate requirements themselves, but only check and confirm them.
This way, orders are neither placed too late (loss of sales) nor too early (unnecessary storage costs), and purchasing becomes more predictable.
Coordinate supplier communication
Coordinate supplier communication
Delivery confirmations, schedule changes, or supplier inquiries are recognized, extracted, and directly assigned to the responsible individuals. Important information no longer gets lost in inboxes.
All participants can immediately see the current status, without email forwarding or internal coordination loops.
Provide product information
Availability, prices, alternatives, and delivery times are aggregated from various systems using knowledge bots. This allows responses to customer inquiries to be prepared immediately.
Employees don't have to rewrite every message, but instead check and send it — customers receive reliable information faster.
Connecting processes from order to delivery
Orders from the online shop, email, or sales force are automatically processed and go through all further steps until delivery. Data is transferred between ERP, warehouse, and accounting without manual entry or copying.
The entire process becomes consistently traceable, and errors caused by multiple entries disappear.
Processing returns
Returns are identified, processed, and forwarded internally to sales, warehouse, and accounting. Credit notes or replacement shipments can then be prepared.
The processing continues in parallel with daily business, instead of blocking individual employees.
Create reports
Sales figures, product movements and inventory developments are automatically evaluated and regularly provided.
Management recognizes early on which products are selling well, where capital is tied up, and where adjustments to the product range make sense.
Tracking tasks & deadlines
Open orders, outstanding deliveries or unprocessed transactions are detected and actively reminded.
Problems are not only noticed when customers inquire — but beforehand, so that a timely response is possible.